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TRAINING

REMOTE PROGRAM DELIVERY

Three consecutive days, September 22-24, 2020
1 to 2:30 PM Eastern

$135  FREE (Fee waived thanks to support from Fidelity Charitable Trust).

 

Technology can help you deliver information and services to more people for less money, but only if you have the right tools and understand how to use them.

This three-day course will provide an overall framework for thinking about when technology can help—and when it can’t. Social media, websites, video conferencing, texting, document assembly—we’ll explore a wide range of examples of nonprofits using online and mobile technology to reach more people with programs and services.

Throughout this course, you will:

  • Review the landscape of technologies that might be helpful in delivering information.
  • Think through what resources work best online and which best fit your organization and its mission.
  • Explore technologies you can use to provide help remotely and best practices to carry them out successfully.
  • Learn how to successfully build and maintain a community of clients online.
  • Consider metrics that can help you track the success of your online services and resources.

Session 1: Providing Self-Serve Information

Tuesday, September 22, 2020

1-2:30 PM EST

We’ll start with an introduction to the course and an overview of opportunities to use online technology for program delivery. Then we’ll dive into self-serve information—how to provide information where and when a constituent needs it. We’ll cover strategic ways to use your website, eLearning, videos, simple expert systems, and document assembly tools to give people access to tools and resources that will improve their lives or further their cause.

Session 2: Helping Clients Remotely

Wednesday, September 23, 2020

1-2:30 PM EST

There are more technologies than ever that can facilitate live help for people who struggle to get the information and services they need. We’ll help you think through live video conferencing, chat, text messaging, kiosks, and the challenges of providing remote services.

Session 3: Building Communities

Thursday, September 24, 2020

1-2:30 PM EST

In what ways can you provide forums for service recipients to talk to and help each other? Social media provides opportunities to both convene groups and to provide services, but you’ll need to tend to these communities to ensure they flourish. After learning about building communities, we’ll wrap up the course with an overview of what metrics you might want to track, and a quick look at tools that help you determine the success of your tactics.

About Our Instructor

Kimberly Sanberg, Cairn Strategies

Kimberly Sanberg helps nonprofits to fundraise, engage supporters, build awareness, and achieve their goals with strategic digital marketing and communications, including social media, website strategy, advertising, and email. 

About Idealware

Idealware is a program of the nonprofit Tech Impact. We are the authoritative source for independent, thoroughly-researched technology resources for the social sector. Our publications, assessments, and training can save you time and money by providing impartial guidance that gives you the knowledge and confidence you need to decide what’s best for your organization. Browse our archives, sign up for our mailing list, or learn more at www.idealware.org  

Register Now

TECH IMPACT HAS HELPED MANY NONPROFITS, INCLUDING:

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We were at a point in our organization's growth when the data tracking systems we had in place were not keeping pace with the amount of data that we needed to gather, track, and analyze on a regular basis to be successful. Tech Impact helped us create a flexible system that meets every one of our complex needs in tracking student attendance, session progress, training evaluations, outcome assessments and many other types of data, all in one centralized location. We are now completely on top of how our projects are going in real time as we serve tens of thousands of youth across multiple countries...
Kate Sachs Leventhal // CorStone