Legal Aid Technology Toolkit: Call Center Technology
Telephones—including text messaging, email, and chat—are a common means for people to seek help, and hotlines are a common way legal services provide that help. The right technologies can make sure your organization provides advice, referrals, and services clients need efficiently and in line with your existing procedures for intake and confidentiality. Click the link below to download the free toolkit, or learn about the other three toolkits in the series here.
TIG Technology Toolkit: Call Center Technology