Tech Impact & 501cTech Merger FAQs

Q. When will the merger be official?
A. Our merger will be official on July 1st, though we’ve been working for months to make this transition as smooth as possible.

Q. What can we expect to see on July 1?
A. You probably won’t notice anything other than our new techimpact.org email addresses for quite some time. We are committed to providing you with the same great services from the same staff as always. 
 
Over time we’ll be combining our technical teams to bring you dedicated account managers, an 8:30am to 8pm helpdesk, data services, and more.
 
Q. Will we continue to receive all of the services that we have under our current contract?
A. Yes, no services will be going away.
 
In fact, we’ll be adding some new services around data management and project management.
 
If you have questions about additional service offerings, please contact Linda Widdop at linda@techimpact.org.

Q. Will our rates change?
A. Our clients’ rates will not be increasing. Over time, it is our hope to reduce rates.

Q. Who do we contact for customer service?
A. For now, our customer service contact numbers remain the same.
 
You will still be able to email a support request to support@501ctech.org

Q. Does this change your grant programs?
A. We will continue to offer our Technology Innovation Awards, Small Nonprofit Transformation Initiative, and Technology Innovation for Community Change programs. We also hope to offer even more grant programs in the future.

Q. Are you going to continue fundraising?
A. Yes, absolutely, and we will continue to hold our annual Celebration of Technology event.

Q. Will the billing process change?
A. Starting in July, you will receive invoices from Tech Impact instead of 501cTECH. Our accounting team will be in touch with billing contact(s) in your organization regarding when and where to send invoice payments and contact information for billing questions.

Please contact Barry Hartzberg at barry@techimpact.org for billing related questions.


Q. What do I do if I have questions?
A. Please contact Marc Noel at mnoel@501ctech.org or Linda Widdop at linda@techimpact.org.