A. Our merger will be official on July 1st, though we’ve been working for months to make this transition as smooth as possible.
Q. What can we expect to see on July 1?
A. Yes, no services will be going away.
Q. Will our rates change?
A. Our clients’ rates will not be increasing. Over time, it is our hope to reduce rates.
Q. Who do we contact for customer service?
A. For now, our customer service contact numbers remain the same.
Q. Does this change your grant programs?
A. We will continue to offer our Technology Innovation Awards, Small Nonprofit Transformation Initiative, and Technology Innovation for Community Change programs. We also hope to offer even more grant programs in the future.
Q. Are you going to continue fundraising?
A. Yes, absolutely, and we will continue to hold our annual Celebration of Technology event.
Q. Will the billing process change?
A. Starting in July, you will receive invoices from Tech Impact instead of 501cTECH. Our accounting team will be in touch with billing contact(s) in your organization regarding when and where to send invoice payments and contact information for billing questions.
Please contact Barry Hartzberg at email@example.com for billing related questions.